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New the Entegra MFD EX5000 (or EX500/EX600)?
All inquiries for the EX5000 MFD should be directed to Avidyne ([email protected]).
All Inquires for the EX500/EX600 should be directed to Duncan Aviation.
What software do I have on my MFD? - Take a picture of the AUX tab. If you have a setup tab, that means you're using an older software release. Use the guide above to determine who to contact.
Updating Nav - there are several knowledge-based articles
There are lots of articles in the Knowledge-based database. Search keywords to see if we already have an article for your issue.
Avidyne recommends that the pilot have a minimum of 3 - 2GB USB drives.
1- for NAV
1- for Charts
1- for Engine Data (excludes the PA46-500TP)
(Nav and Charts on the same USB will not work; the MFD will do a single query and skip all other data)
While 2GB USB drives are no longer common at your local brick-and-mortar stores, Amazon carries generic 2GB USBs.
RMA tips for Pilots:
Take a clear photo of the screens before having them shipped in for service.
The turn time is dependent on the service requested by your shop. Avidyne offers several options, and most have fees that are not covered by your AeroPlan and are non-refundable.
- Standard Repair and return is approximately 15 business days once the unit arrives at the repair station, all fees have been paid (if applicable), and all paperwork has been completed and returned (mostly for international RMA)
- Exchange - this option is where your shop send in your unit, and (if available) an Exchange is sent in 24-48 hours from the repair station. This option has several additional fees
- Advanced Exchange - this option is available to shops that request a unit to be shipped first, then they send in your unit, all paperwork. Key factor: all fees and paperwork must be completed before the replacement unit will ship from our repair station, and it can take 24-48 hours after we have received the necessary details. This option has several additional fees.
- The non-refundable fees are costly; you will need your shop to give you a full quote, so that you may choose the options best suited for you. These fees can be in the thousands.
Avidyne Tech Support, nor Pilot Support, will provide shop pricing to the pilot. If pilots obtain the dealer pricing, your shop is not obligated to accept cost provided to you from any source.
All service costs increase on January 1.
When contacting your shop, make sure you have identified all issues with the unit. Provide photos and/or videos showing the exact issues, this allows us to address all concerns you are having with your unit while it is here being serviced.
